Patient Rights and Responsibilities

Patient Rights

Connect Medical Clinic is committed to providing respectful care as we meet your needs. For this reason, we offer the following summary of your rights as a patient:

• You have a right to considerate and respectful care.
• You have the right to participate in developing your plan of care.
• You will not be denied access to care due to race, creed, color, national origin, sex, age, sexual orientation, or disability.
• You have the right to information about your diagnosis, condition, and treatment in terms that you can understand.
• You are entitled to be free from all forms of abuse or harassment.
• You have the right to make or have a representative of your choice make informed decisions about your care.
• You are entitled to be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion, or retaliation.
• You are entitled to information about rules and regulations affecting your care or conduct.
• You have the right to know the names and professional titles of Connect Medical Clinic’s Medical Director and Healthcare Professionals.
• You have the right to personal privacy and to receive care in a safe environment.
• You have the right to a prompt and reasonable response to any request for services within the capacity of Connect Medical Clinic’s scope of services.
• You have the right to express concerns or grievances regarding your care to Connect Medical Clinic’s personnel.
• You have the right to your medical and personal records being confidential.
• You have the right to see your medical record within the limits of the law.

Patient Responsibilities

This is a summary of your responsibilities as a patient of Connect Medical Clinic:

• It is your responsibility to provide accurate and complete information about all matters pertaining to your health, including medications and past or present medical problems.
• You are responsible for following the instructions and advice of Connect Medical Clinic’s Care Team.
• It is your responsibility to notify a member of Connect Medical Clinic’s Care Team if you do not understand information about your care and treatment.
• You are responsible for reporting changes in your condition or symptoms, including pain, to a Connect Medical Clinic’s Care Team member.
• You are responsible for acting in a considerate and cooperative manner and to respect the rights and property of others.
• You are responsible for following the rules and regulations of Connect Medical Clinic.
• You are expected to keep your scheduled appointments or cancel them in advance if possible.
• Connect Medical Clinic does not honor Advanced Directives; however, it is your responsibility to provide a copy of your Advanced Directive to Connect Medical Clinic for placement in your medical record. The Advanced Directive will be suspended while being cared for at Connect Medical Clinic. If there is a medical emergency, 911 will be called, and paramedics will transport you to the local hospital.

Questions or Concerns?

You and your family should feel you can always voice your concerns. Your care will not be affected if you share a concern or complaint. The first step is to discuss your concerns with the healthcare professional on duty. If you have concerns that are not resolved, please contact the CEO at (701) 483-9353. If you remain concerned after contacting the CEO, you may contact the North Dakota Department of Health at (701) 328-2372 or AAAHC at (847) 853-6060.